Shopping Cart Empty Unless Signed In

[americansurvivalco]

After selecting tickets for an event and then clicking “add to cart” the cat page says “cart is currently empty” if the user is not signed in (none of our users sign in prior to purchasing tickets).

[Jaime Marchwinski]

Hi Misty,

Thanks so much for reaching out!

I’m sorry to hear that you are seeing that message appear.  I tested the functionality myself, and I did see what you are referring to.

As a first step, can you make sure that you have the following option to have users log in unchecked:

You can find this option under Events Settings < Tickets.

Also, if you create a test product in WooCommerce, rather than a ticket, do you see the same results?

In addition, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[americansurvivalco]

Hi Jaime,

Attached is my screenshot – everything is unchecked.

The issue does occur in WooCommerce for products too as I just tested it.

I have already gone through the troubleshooting by disabling my theme and plug-ins.

Thanks,

Misty

[Jaime Marchwinski]

Hi Misty,

Thanks for providing me with that information.

It seems that this may be an issue with WooCommerce, however I will do my best to point you in the right direction.

Can you investigate your WooCommerce settings next?  Specifically, I would make sure that you have Guest Checkout enabled under WooCommerce Settings < Accounts and Privacy?

Also, can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

Let me know how that goes!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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