Good evening Jacquie,
We are still in the troubleshooting phase with Joseph.
Simply put, we have not been able to reproduce this yet unfortunately.
More specifically, my colleague George asked for a screenshot of the WordPress “Settings → General” page.
As pointed out before, although this issue seems to be similar to yours, in reality, the cause could be quite different.
The best thing to do would be to open up your own thread on this topic (referencing this one).
This way, you would get personalized troubleshooting.
Best regards,
Geoff B.