Deleted tickets still visible to person who bought them on event page

[Ben]

I cannot imagine this is deliberate. Why – once all records have been deleted – would you allow the customer to continue to see their tickets? Anyway – I am just reporting the same issue here in the hopes someone will fix it before I have to make a plugin to fix it myself.

Thanks,

Ben

• This topic was modified 9 years, 6 months ago by Ben.

[Ben]

Apologies – I thought I was replying to another thread. Essentially this seems like a massive oversight.

– Once I delete a ticket from an event a record still exists somewhere for it and is displayed to a logged in user
– Once I delete an order in woocommerce for the ticket, a record still exists for the ticket and is displayed to the front end user
– The user with the non existent ticket can still scan their QR code on entry which returns an error
– All of the associated data with the an event (like how many people have responded, or purchased) is now incorrect by the number of deleted tickets in the back end
– Logged in users have no way of seeing their ticket history outside of an email
– Accounting tickets (sold versus tickets refunded) no longer match

I could go on and on but I am slightly afraid of what I’ll find. I was hoping to use this in a production environment for a major UK brand but I think this might have killed that idea.

/*edit*/

Actually – this is cached data. Clearing cookies solves the display issue (though not the data mis-match issue). Just an FYI.

• This reply was modified 9 years, 6 months ago by Ben.

[Hunter]

Hey Ben,

Thank you for being so thorough in your post. We truly appreciate these kinds of details as they help us when making improvements. I’m aware of the issues you’ve mentioned and have brought them up with my fellow support team members. I can confirm the behaviors you’ve described, so we’re on the same page. Obviously there are some improvements that need to be made, so once we get all the details, we’ll get a bug report logged and get fixes out as quickly as possible.

It would also be helpful if you please send over your System Information as a private reply.

Once I hear back from you, I should have more information on the matter and rest assured we’ll get things squared away. Thanks again for your patience while we iron our the kinks from our recent feature release and have a good afternoon.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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