Sales Ticket Time

[Andy]

FAO Barry,

Here’s the question again, look forward to your response.

Another small bug or maybe user error.

Every-time we try to put in a ticket sale time as 6:00am or 7:00am it always reverts to 8:00am, is this a setting somewhere or a bug?

[Barry]

Hi Andy,

It’s not an issue I know of and isn’t something I’m immediately able to replicate, either.

Just to cover our bases: you are clicking Save Ticket after making this change? Also, are you in a position to perform our complete troubleshooting steps?

The basic idea would be to deactivate all other plugins and switch to a default theme such as Twenty Seventeen – then create a new event and set of tickets and see if the same thing happens under those conditions (this would help us to discover if the problem is the result of a plugin or theme conflict).

Of course, you may prefer to run through those steps on an isolated test site – which could be as simple as a fresh WP install in a subdirectory.

Last but not least, I’d additionally recommend that you update to the latest versions of all our plugins.

Thanks and let me know how you get on!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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