RSVP request doesnt go to the filled in e-mail

[R. Verheijden]

Hi,

A filled out RSVP form where the e-mail adres of the participant is noted does not go to the participant’s e-mail! When I test it it doesn’t send me a verification?

[Geoff B.]

Good evening and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the email not being sent out to the participant. Yikes!
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

One sure way to solve that type of issue is to have the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/

Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether.

Please make sure you configure and test the settings using the plugin’s built-in tool.

Hang in there!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts