RSVP Not sending Email

[Helen Bae]

Hi there,

I haven’t seen an answer to this question but I currently have events ticket pro using it as an RSVP.

My guests aren’t receiving any confirmation email and not sure what could be wrong.I also don’t see an option to resend emails to those who have already RSVP’d.

Thanks in advance,

Stephanie

[Geoff B.]

Good evening Stephanie and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about your confirmation emails not being sent.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, most of the time, this type of issue stems from wp-mail being blocked at some level.

The fastest way to handle this is to use a third-party plugin that overrides wp-mail and uses a real email address.
Here’s one such plugin: https://wordpress.org/plugins/easy-wp-smtp/installation/

Please follow the installation instruction carefully.

As per re-sending confirmation. At this point, it is unfortunately not possible to do so.
But, I can totally see how that would be a great feature. You are welcome to vote and add your comments for it here: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/6898777-include-the-ability-to-re-send-tickets

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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