Reoccurring event options not showing

[Tania van Wyk de Vries]

Issues experienced:

• Even if currency is set on an event, it does not show in calendar list view. See screenshot attached
• Options do not display on reoccurring events as per documentation. When select end on, no option is coming up to select the date it needs to end on. It also does not give any options on exclusions. See screenshot attached

[Geoff B.]

Good afternoon Tania and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the 2 issues you have bumped into.
I would love to help you with this topic.

Even if currency is set on an event, it does not show in calendar list view. See screenshot attached

This seems to be theme specific.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Options do not display on reoccurring events as per documentation. When select end on, no option is coming up to select the date it needs to end on. It also does not give any options on exclusions. See screenshot attached

By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts