Renewed subscription but did not need to!

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  • September 25, 2018 at 2:16 pm #1630533
    Sandra Heusel
    Participant

    Hi there,

    This morning I renewed my subscription for Events Calendar PRO. My order number is #1630113. The communications team that works for us just let me know that we no longer use your service. Is there any way of refunding the funds? The new subscription wasn’t due to start until Sept 27th 2018.

    Thank you!

    Sandra Heusel
    [email protected]

    September 25, 2018 at 3:38 pm #1630576
    Courtney
    Member

    Hey Sandra

    We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

    Thanks
    Courtney 🙂

    October 17, 2018 at 9:35 am #1644363
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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