Renewed License still says Expired in WP Dashboard

[Mack Hall]

Hello,
My clients original order was #1325148 that was set to expire on Aug. 5, 2017.
End of July of 2017, license was renewed on order#1148071. There is only one license# listed in the account.
But in the WordPress dashboard it still says expires Aug. 5, 2017.

Please advise asap as my clients calendar has numerous 404 dead links because of this issue. For example, this event link:
http://graceumcla.com/event/alcoholics-anonymous/2017-08-12 -(see image uploaded)

I researched your support for help and was not successful. The only forum that I saw that relates to my issue was this one:

Just renewed Calendar Pro but License Key has not updated

Thanks

[Mack Hall]

And yes, deactivated all other plugins to check for any conflicts. Still not working.

[Courtney]

Hi Mack

We’d be happy to help sort that out for you.

Please send an email to

support [at] theeventscalendar [.] com

Please include your order number, a copy of your confirmation email, or the payment method (Stripe or PayPal) and transaction ID?

Thanks
Courtney 🙂

[Mack Hall]

I sent an email on the 26th of August. It is Sept. 1; 6 days and no answer yet. Please advise

[Victor]

Hi Mack!

I am aware that Caroline has responded to Karol’s email on August 27th. Could you please confirm that you have received our email responses?

Please let us know about that.

Thanks,
Victor

[Mack Hall]

Did not receive email with help. Finally figured out to refresh The
settings-permalinks; appears to finally be working after a month Of being
no my own with no support.

Is this a standard things after renewal Of license? I still have no
answer as to why after paying For renewal, it still said expired pasa The
expiration date???

[Courtney]

Hi Mack

As Victor shared, our records do indicate that we responded. I’m very sorry that Karol didn’t catch that message. Could it be that it was filtered into spam or deleted entirely?

I am glad that refreshing your permalinks resolved the issue. Is there anything further we can do to assist you?

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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