Just renewed Calendar Pro but License Key has not updated

[Catherine Bickford]

Hi,

I just renewed our Events Calendar Pro plug-in, but when I go to the license key section to import the updated key into WordPress, it still says Pro is expired. Our order # is #985012 dated 7-9-15. I renewed it using the option of doing so through the previous invoice from last year. Later, when I was looking for the updated license key, I saw there was another area where I could have chosen to renew. Is that why it isn’t working for me? Did I renew from the wrong area? If so, please use the payment made today as our renewal for a year. It didn’t say whether the $60 covers one site or two, but we only need the Pro version for the artascope.com site. Thank you!

[Josh]

Hey Catherine,

Thanks for reaching out to us!

I took a look at your account and saw the purchase but noticed that it wasn’t directly applied to your license. Not sure what happened in the process but I’ve updated your license so you should see the update available for download within your site shortly.

Let me know if this helps.

Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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