Renewed License after expiry but no updates working

[carly]

Hi there

I just renewed my license key for events ticket plus and it still says

There is new version of Event Tickets Plus available but your license key is out of installs. Visit the Events Calendar website to manage your installs, upgrade your license, or purchase a new one.

I cannot update it please can you help this has actually broken the ticket fuctionality on the site :/

[Victor]

Hi Carly!

I’m sorry you are experiencing issues with the license. Let me help you with that.

I have just checked and your Event Tickets Plus license is already active on one site. You can verify this by going to your licenses page > https://theeventscalendar.com/my-account/license-keys/ where you can also unlink your license from that site.

If you also experience issues trying to update your plugins, remember you can always get the latest versions of our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/ and perform a manual update > https://theeventscalendar.com/knowledgebase/manual-updates/

I hope that helps. Let me know how that goes and if you have other questions.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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