Renewal discount

[trenbania]

Hey folks,

I’m confused (not something new I’m afraid 😉

This post https://theeventscalendar.com/support/forums/topic/why-am-i-being-charged-full-price-for-license-renewal/ says in one breath you’ve stopped your renewal discount (which was 30% I believe), but then says you’ve NOT cancelled it!

I just went to My Account and it would currently cost me FULL price to renew.

Can you confirm that you’ve stopped giving a renewal discount? (perhaps even put it in plain site somewhere on your site?)…

My client is a charity and this could be make or break for them. Pretty much all the other premium plugins I use give a ‘loyalty’ discount.

Thanks
Andy

[Geoff B.]

Good evening Andy and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

The information is correct.
We did indeed decide to phase out our renewal discount on our different products.

As you have read, this is something we did after very careful consideration.

In the words of my colleague Caroline.

Please don’t hesitate to reach out to us via email if you should have any other questions, concerns, or additional comments regarding this new policy change. We’d be more than glad to take the time to assist, and we’re happy to hear any feedback you might care to share.

With that in mind, if your client is a charity, if they have not already done so, they might want to apply for the following program: https://theeventscalendar.com/knowledgebase/do-you-offer-discounts-for-nonprofit-organizations/

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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