Renew done but plugins not working

[Raffaello Lapucci]

Dear All,

I paid for Event Aggregator & Community Events renew but plugins are not working.
Licences in backoffice are correct, I cannot solve the problem.

Regards,
Raffaello

[Courtney]

Hello Raffaello

Hello

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

If this doesn’t solve the issue, can you deactivate and delete Community Events and redownload and activate it from My Account » Downloads?

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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