Remaining Tickets incorrect from front and back end views

[Brett]

This reply is private.

[Jaime Marchwinski]

Hi Brett,

Great, thanks for getting that to me.

Can you update all of your Events Calendar related plugins to their most recent versions, as a first step?

After doing so, can you create a new test ticket scenario where you delete an attendee and see if it works as expected?

Let me know how that goes!

 

Thanks,

Jaime

[Brett]

Hi Jaime,

Okay so I have updated all of the plugins, created a test, added a few attendees and deleted them. All is exactly as expected and it works perfectly so that’s great news! Thank you!

However, there are many past courses with this error which haven’t seemed to have been corrected. I really don’t want to recreate these as there are already many bookings on them and there are far too many courses with this error to go through and remake… 🙁

[Jaime Marchwinski]

Hi Brett,

I’m glad to hear that everything is working as expected now!

As far as your previous events go, unfortunately the only want to correct the events would be to recreate them.  You can try duplicating the events with the help of a third-party plugin like Duplicate Post, and then moving the tickets via the following tutorial:

https://theeventscalendar.com/knowledgebase/moving-tickets/

Before doing any of this, I’d also recommend creating a backup of your site, just in case.

Let me know how that goes and if you have any other questions on this topic!

 

Thanks,

Jaime

[Brett]

Okay… Thank you for the guidance and all of your help!

What would likely happen to the attendees already booked onto these courses?

Would I need to mark the current event as hidden from listings, and create a duplicate of this course open to the remaining amount of spaces per event? That seems like the only way to get this working to me…

Sorry clicked on the link you sent which explains moving attendees from one ticket to another. I will give it a go and hopefully this resolves my issues. 🙂

• This reply was modified 8 years ago by Brett.

[Jaime Marchwinski]

Great, let me know how it goes!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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