OK, well thanks for the feedback. If we can make this process pain free – and it should be – that is what we will aim to do. If you or your client have any specific concerns (I’m not quite sure what sort of failure we’re discussing here) then just let me know and I’ll try to let you know if that’s something we have fixed or even if it is something we are unaware of.
The text you quoted (from the download page) could definitely be reworded and we’ve actually got this very thing chalked this down as an area for improvement – which will probably happen as part of some wider ranging changes that are scheduled for a future date.