Release: The Events Calendar 4.0.6 + premium add-ons

[Rex Graham]

After I updated my Events Calendar and Events Calendar Pro TODAY — ALL the links to ALL my events yield a 404 error.

[Geoff]

Hey there, Rex!

So sorry for the trouble here and I’d be happy to help.

First off, will you please follow the steps outlined in this article? It solves most of the issues we see related to 404 errors and is a great place to start.

Let’s start there and see what we find.

Thanks!
Geoff

[Rex Graham]

Hi Geoff,

The fixes in the article worked. I reset my permalinks, deactivated the Yeost SEO plugin, and added the script to my Functions.php file.

However, the next day, after I added a new event, the 404s returned. I talk to my hosting folks at GoDaddy and they said your script apparently is re-fixing the issue on a schedule. So any new events or other changes causes the 404s to re-occur. The 404s disappeared after 24 hours. But they reappear, and now I can’t get rid of them.

Also, I updated another plugin – Google Captcha (reCAPTCHA) by BestWebSoft – and found that that update has a plugin conflict. I suspect the conflict is with the EC/EC Pro.

All my hundreds of events have been down, so I was forced to restore my website to 2 days ago when it was working, but the nightmare is not over. When will the 4.0.6 be updated to resolve all these plugin conflicts? I like EC/EC Pro, but I need to determine very soon what to do next given the current unworkable situation.

-Rex

[Rex Graham]

Geoff,

Here is the text in the text in the Events > Settings > Help, System Information:

[Geoff]

This reply is private.

[Geoff]

Hi Rex,

Thanks for sharing the info! That helps a lot.

Just out of curiosity, does the 404 still show up when you:

• Deactivate all other plugins and then…
• Head to Settings > Permalinks and change nothing, but click the Save Changes button?

I’d also be interested to know if the same is true when switching to a default WordPress theme, like Twenty Sixteen. I haven’t seen any other reports like this pop up in the forums, so I’m hoping that testing these will reveal whether or not we’re looking at a theme or plugin conflict. Depending on the results of that, we will know whether need to pinpoint the conflict or move our focus over to the host for any possible issues with redirects on the server.

Thanks!
Geoff

[Rex Graham]

Hi Geoff,

That’s fine and appropriate.

I greatly appreciate your efforts since I’m basically out of business until these issues are repaired. I like the EC and EC Pro, but I need your honest answer to if and/or when you will have the issues with Version 4.0.6 updated to eliminate the plugin-conflict problems.

Thanks,
Rex

[Rex Graham]

Hi Geoff,

Yes, I’ve already do that process. With all the plugins except EC ad EC Pro deactivated, the events looked good with my current theme (Themify, a very popular theme developer) and with the Twenty Sixteen theme. The 404 errors returned with Yeost SEO.

It is possible that there is some other conflict with EC and Themify, which I went to recently. Of course, I can always switch to a new theme, but that sounds like a brand new gamble. What themes does EC and EC Pro play nice with?

Rex

[Rex Graham]

Geoff,

Rather than me trying to solve this, it might be better to give you a login and password to my WP site.

Rex

[Geoff]

Hey Rex, I’m trying to keep our email and forum conversations in sync, so let’s try to keep everything here in this thread.

You offered this over email:

I’ve been working with you since the update of the Events Calendar and EC Pro .6 since it happened. I’ve made the permalinks change, added the script to my Functions.php file and disabled Yeost SEO, which fixed the problem.

Just to clarify: does flushing the permalinks alone solve the issue temporarily even without the script added or Yoast SEO disabled? The reason I ask is because that will tell us whether this is a plugin conflict or a permalinks issue.

But the fix is temporary. If I make any changes, All the 404 errors come back to my events. My server folks at GoDaddy said the permalinks to the events are not updating in WordPress. Apparently, after a time, the permalinks actually do update (I saw this overnight). Apparently, your script scans my site on a schedule.

To be clear, our plugin does no scanning on permalinks. It does flush permalinks when the plugin has been updated or uninstalled, but it will never automatically flush permalinks on a scheduled basis.

Until you can permanently fix this issue, I need you to increase the frequency of your permalink scans. GoDaddy said if there is anything they can do on their end they will do it. In the meantime, my events permalinks issues are continuing.

I am not sure if what a “permanent” solution here would be, but I do want to continue to troubleshoot this with you. I would imagine we would see many reports like this in the forums if it was a widespread issue, but this is the only report to my knowledge. That suggests there is something in either the WordPress or server environment that is causing trouble and that’s what I hope to pin down with you here.

So, let’s answer this question first to move forward: does flushing permalinks fix the issue every time? If the permalink flush is something you’ve tried every time, that’s probably the fix. Also, it’s quite possible another plugin is interefering with permalinks post flush, and that is the actual issue. Let’s find that out.

Thanks!
Geoff

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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