Related events displaying published date, not event date

[nick madge]

Hi –
as per the title – on the latest version of Pro – related events are showing the publication date, not the start date of the event.

Any ideas?

[Jaime Marchwinski]

Hi Nick,

Thanks so much for reaching out!

I’m not able to replicate that issue, so I’m wondering if there is a conflict with the most recent version on your site.

In that case, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[nick madge]

Hi – thanks for responding –
I’ll try reverting back to twenty-sixteen in the first instance. I’m a WP noob, so if I do that, can i revert back to my current theme without losing any of the changes i’ve made?

[Jaime Marchwinski]

Hi Nick,

No worries!  Yes, if you revert to Twentysixteen, you will be able to revert back to your own theme.  As mentioned in my previous response, it is always best to make a backup of your site before going through this procedure, just to be safe.

Let me know if you have any other questions!

 

Thanks,

Jaime

[nick madge]

Thanks again 🙂
Looking at this as an example: event

You can see Related events features twice – once near the top (which is showing published date), then later on, which are correct (but with a big calendar icon).
Is there a way to delete the incorrect ones at the top?
I’ll revert to another theme and see if that highlights if it’s a theme issue

[nick madge]

tried with twentysixteen – the same issue, small related event detail is wrong, ugly big related events at the bottom are correct.
If i turn off Related events, the small ones stay!

[nick madge]

Hi – fixed it – following your testing for conflicts procedure – it was Jetpack, which upon reading, was a pretty obvious clash! Disabled related posts on Jetpack now 🙂

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

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