Registration cutoff time

[eaglezip]

Hello,

We have inherited a site that uses event cal pro. I need to figure out how to adjust the cutoff time for event registration.

There’s nothing in the settings to trigger the registration form so I’m not even sure where to start.

The message received from the customer is: “We have a small issue, but it seems that if a workshop is running on Sunday or Monday it will cut off 48hours before the weekend before the workshop.
For example: Monday workshop starts at 9am but the cut off will be Thursday. We really need it to be 48 hours before the actual time. ”

Any information would be helpful,
Thank you.

[Cliff]

Hi. I’m glad to help with this.

That message doesn’t come from our code. Maybe it’s a customization that was added.

I see you have a license for PRO but not for Event Tickets Plus. Are you using Event Tickets (RSVP tickets) for registrations?

Could you link me to a single upcoming event page where this is happening and also send a screenshot of the event’s wp-admin edit screen and also a screenshot of the ticket’s settings.

[eaglezip]

Cliff,

Thanks for the reply.
I did a bit of digging and figured out it must have to do with Mal’s E-commerce, as it seems to be doing the registration and sale. There is no plugin or settings page for the registration or sale.

http://www.lilydaleassembly.com/events/reach-new-heights-in-getting-spirits-evidence-messages/

I’m waiting to get account info for this other site. I’ll keep you updated.

[Cliff]

Thanks for the update.

I see that link is using The Events Calendar but not Event Tickets (which is free).

If you are interested in purchasing Event Tickets Plus, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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