Registered Attendees can manage their information

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Home › Forums › Welcome! › Pre-Sales Questions › Registered Attendees can manage their information

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  • July 4, 2017 at 11:48 pm #1316168
    Richard
    Participant

    I keep seeing references to this “in the future” across the forum but they’re now a few months old? This is a really big issue for us, when will it be live?

    Ref: https://theeventscalendar.com/support/forums/topic/registered-attendees-can-manage-their-information/

    Rich

    July 5, 2017 at 4:22 pm #1316525
    Shelby
    Participant

    Hi Richard,

    This is change is live. 🙂

    You can read more on the details of how to use this feature in this knowledgebase article here under the headline “Letting Attendees Edit Their Information.”

    Please let me know if you have any further questions or if this feature isn’t functioning properly for you. 🙂

    Best,

    Shelby 🙂

    July 6, 2017 at 12:57 am #1316696
    Richard
    Participant

    Hi

    Thanks for this, that’s great. It looks like you can only do this within the events page itself. Can I check a few things?

  • Is there any plan to make edit possible within the ‘My Account’ and ‘Orders’ section? It seems odd that you can view your order but not edit it here?
  • Can you set a cut-off date for editing details? E.g. 7 days before the event?
  • If someone edits their details will a new ticket be sent automatically with the new details?

    • Rich

July 6, 2017 at 1:16 pm #1317089
Shelby
Participant

Hi again Rich,

Are you using WooCommerce for your orders? This seems a little bit outside of our plugin’s functionality, and more on their side of things. I know that sometimes these things get a bit sticky since the plugins work together, but this is something you’ll have to reach out to them for support on. 🙂

Cheers!

Shelby 🙂

July 28, 2017 at 9:35 am #1327497
Support Droid
Keymaster

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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