Regarding: Shared Capacity

[ross capaccio]

I purchased Event Ticket Plus because of the shared capacity feature, so I naturally assumed this included RSVP included with paid tickets. Based on my testing shared capacity doesn’t work across paid tickets and RSVP. I need to have a FREE ticket but you have to add a cost to the ticket. Did I miss something in the configuration settings?

Summary: I need to have a free option that shares capacity with paid tickets. HOW DO I DO THIS?

Somebody please help me 🙂

[Jaime Marchwinski]

Hi Ross,

Thanks so much for reaching out!

Currently, only tickets can use the Shared Capacity feature.  However, you can create a free ticket by setting the ticket cost to 0, which should be able to give you the functionality that you are looking for.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[ross capaccio]

Hi Jaime, the price field will not take a zero value. See attached image.

[image1.jpeg]

Ross H. Capaccio, @roosdesign
Adoption Center of Illinois
Direct: +1 (773) 899-0086

[ross capaccio]

Message states “ Ticket price must be greater than zero.”

Ross H. Capaccio, @roosdesign
Adoption Center of Illinois
Direct: +1 (773) 899-0086

[Jaime Marchwinski]

Hi Ross,

I tested this functionality while using the most recent update of our plugins and things worked as expected.

I’m not seeing a screenshot attached, would you mind re-attaching?

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad you got things working again, you are welcome back in our support forums any time!

Since you marked the above thread as the Correct Answer, I am going to close this thread.

Have a great week!

[Author]

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