Refund or credit for aggregator, not working

[Tony]

Hi there
WE bought a year license for the Aggregator plugin, specifically for FB imports. It no longer works, and we now have no use for this license. We’ll need to arrange either a partial refund, or to find some other service that would be useful to our project.

So far this has been pretty frustrating, since we now have to do it all manually and havent’ got straight answers from support on this.

Can you please reach out to us by email directly so we can find a solution. Just saying “it doesn’t work now, not our fault” isn’t an acceptable reply.

Thanks so much,
Tony

[Courtney]

Hi there Tony

Thanks so much for reaching out!

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an effect on a number of our users.

As part of this, a number of new restrictions were applied to their Events API, which is the specific protocol Event Aggregator uses in order to import events, organizers, and venues. These changes went live with little notice to providers such as ourselves. At this point, it does not seem possible to reliably import any events, even if you created and ‘own’ events on Facebook and have linked Event Aggregator to Facebook using those same credentials.

This is frustrating for you, and for developers like us.  As Facebook continues to alter what it allows us to access, we will continue to pursue a path forward for Event Aggregator to import Facebook events.  We will continue to keep https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy and https://theeventscalendar.com/event-aggregator-status/ updated as this unfolds.

We really would like to work with you on this.  Would you be interested in a license for the remaining time for one of our other plugins instead of a refund?

If you interested in a refund, you can fill out the refund form https://theeventscalendar.com/knowledgebase/refund-policy/.

Please let me know if you have any other questions!

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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