Refund

[Dermot]

Hi guys,

my licence had expired so I logged on to update it for another year and somehow managed to end up buying an upgrade from business to unlimited!! Could I get a refund please as $89 is far better for my wife to see on our card than $599 – which in Australian dollars is way more than $800

Thanks

Dermot

[Geoff B.]

Good evening Dermot and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the accidental purchase. Yikes!
I would love to help you with this topic.

The good news is you are fully entitled to a refund if you want one since you are within 30 days of your purchase.

To obtain the refund, you just need to follow the procedure described here.

Let me know if that helps.

Have a great day!

Geoff B.

[Dermot]

Hi guys,

got the refund no problem but now I don’t see any button to renew my current expired licences? Can you point me in the right direction? Do I need to buy a new business licence?

[Geoff B.]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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