Redirect issue with recurring event permalinks

[Pritesh]

I’m having trouble with random redirects when viewing recurring events.

This URL for the first event in the series: http://www.summitrduinstitute.com/event/missional-living/2017-05-08/
Is redirecting to the second event in the series: http://www.summitrduinstitute.com/event/missional-living/2017-05-15/

You can view the entire series here: http://www.summitrduinstitute.com/event/missional-living/all/

This doesn’t happen on all events, and sometimes deleting and recreating the event resolves the issue. Because it appears random, I haven’t been able to troubleshoot the cause.

Please advise, directing replies to my email address, [email protected] if possible.

Regards,
Rob

[Trisha]

Hello, Pritesh!

Thank you for using The Events Calendar! I can help with this ?

That’s strange. Can I ask if you’ve had an opportunity to run through our complete troubleshooting steps? Just to summarize, they are as follows:

• Please ensure The Events Calendar/Events Calendar PRO are up-to-date
• Deactivate all other plugins
• Switch to a fresh, unmodified copy of a default theme such as Twenty Sixteen
• Now test and see if the problem remains

If that solves the problem the next step is to start reactivating everything and test at each stage to see if the problem returns – this is a great way of uncovering conflicts.

You can read more details in our Testing for Conflicts guide here: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

I understand you say the problem is random, but to troubleshoot effectively we do need to get things as close as possible to a default environment without non-standard themes or third party plugins encroaching.

I was able to replicate the issue on your site with the links you sent as well as just by clicking through from the main Events link so I think this will give us some valuable information.

Let me know what you find out!

Cheers,
Trisha

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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