Recurring tickets — Problem with shared capacities

[boris alonso]

Hello,

We encounter some problems with the use of recurring tickets.

We have a recurring event (each day at the same hour), and for this event two tickets: a CHILD one / an ADULT one.

SHARED CAPACITY

We have a maximum number of 12 tickets that can be sold for each day event; for instance: 6 CHILDS / 6 ADULTS; 2 CHILDS / 10 ADULTS, and so on.

In order to allow this we used on tickets properties the “Share capacity with other tickets” properties putting the values to 12 for both tickets (ADULT and CHILD).

But if this way we are able to choose indeed a maximum number of 12 tickets on the day of an event, it seems that all events on all days keep into memory the choosen values.

For instance if we command for a given monday event 2 ADULT and 3 CHILD tickets, then for all other events, we will have a remaining of 12 – (2+3) = 7 tickets available for ADULT / CHILD TICKETS but on all days.

Could you explain us what we are missing? What we want to do is pretty basic: for each event, share a maximum number of tickets (12) between two sorts (ADULT / CHILD) and be able to this independently for each event of a recurring serie.

[Brendan]

Hi, there.

Thanks for your interest in our plugin suite.

Our ticketing product doesn’t currently support PRO’s recurring events.

If you start to create a ticket for a recurring event, there will be a little question mark notice that reads:

Currently, tickets will only show up on the frontend once per full event. For PRO users this means the same ticket will appear across all events in the series. Please configure your events accordingly.

You should add your vote to this existing feature request for Event Tickets to support PRO’s recurring events.

Something some users are doing right now is using PRO’s recurring events to populate their events calendar but then breaking each occurrence from the series to turn them into single events — basically using PRO as an event generator but not actually using its recurring events functionality on the front-end. Others are just dealing with the tickets on recurring events even though you can’t then tell which occurrence they reserved the ticket for… use this information for your own reference but please don’t take it as any sort of recommendation.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

Thanks,
Brendan

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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