Recurring events with exclusions… Excluded event dates still show.

[Jennifer Findley]

Hi,

My client reports that when entering a recurring event with some dates excluded the excluded dates still show.

Attached a screenshot of the setting for this event.

Is there something we can do to fix this exclusion rules issue on my client’s site?

Thank you in advance,

j

[Geoff B.]

Good evening Jennifer and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the excluded event showing up on your client’s site.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Could you also please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ?

Finally, could you send me screenshots of your WordPress and the Events Calendar timezone settings ?

Best regards,

Geoff B.

[Jennifer Findley]

This reply is private.

[Jennifer Findley]

This reply is private.

[Geoff B.]

Good evening Jennifer,

Thank you for writing back and providing all the required info.

You are 100% right, this is a bug! More specifically, it looks like exclusions are not being honored in the case of all day events. Our sincere apologies for the inconvenience this is causing.

Thank you for bringing this to our attention, which in turn helps us make our product better.

At this point, I cannot commit to a release date for the fix, but I can promise you that you will be contacted as soon as the fix is out.

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Nico]

Hi there,

Good news, I was reviewing this issue to help developers code a fix for it in the next maintenance release and it looks like it’s already fixed in the current version. I’m referring specifically to ‘exclusions not being honored in the case of all day events’.

Please update the plugins to the current version and let me know if this is true for your site (might need to re-save the event to get it working),
Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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