Recurring events not showing unless end year is more than a year past start date

[Adam]

Hi Support,

I’ve noticed a strange issue when I create a recurring event (I’ve only tried daily and weekly). The issue is only the fist event will be displayed, none of the recurring events show unless the end year is in the following calendar year.

[George]

Hey Adam,

Hm, this is an odd issue indeed – and one that I cannot recreate locally on my testing site!

I hate to ask you to do this so early in the support thread, but just to hit the main possibility of potential theme/plugin conflicts here, would you mind running through the steps outlined in this knowledgebase article? → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Basically, after each step in that process, try creating a new recurring event and see if anything improves with this behavior.

Let us know what you find – I will keep trying to reproduce this in the meantime.

Thanks!
George

[Adam]

Hi George,

Since the original post I made, I’ve created a “test” virtual PC and installed XAMPP. I then installed wordpress. No other plugins are active apart from the events calendar and the events calendar pro. I am running the theme twenty fifteen.

I then created an event for today at 7pm to 8pm and set recurrence to “Every week” and end on 8th Sept 2015.
When I view the calendar, the recurring events do not show, only the initial event set for today.

When I change the end on date to 8th Sept 2015 it all works fine and displays all recurring events until 2016.

So I am getting the same issue on a fresh install of wordpress with no other plugins activated. I will post the system settings in a private message following this.

Best regards,

Adam.

[Adam]

This reply is private.

[George]

This is bizarre Adam, but your diligence with testing here and your sharing of your system info are both greatly appreciated. I have just made a bug report for our developers to investigate this more closely and will keep you posted here.

Thank you!
George

[Adam]

Hi George,

How are the developers getting on with this?

Best regards,

Adam.

[George]

Hey Adam,

Developers are working on this and a number of other bugs, but I unfortunately don’t know of a specific release date when this fix would make it into the public codebase. We have an update coming very soon that will likely not include this fix, but the one right after it hopefully will – and probably will, if all goes according to plan.

I’m sorry about the vagueness here and if you find it disappointing – we’re working on a number of bugs and this is one of them, and I’d rather be honest about our uncertainty on the matter of fixing this and releasing than to promise something facetiously and then disappoint you when the fix doesn’t arrive on the promised date!

Let me know if you have further thoughts on this or if there’s anything else I can help with.

Thank you!
George

[George]

Hey Adam,

I’m very, very sorry about how long it’s been since I last posted here. I wanted to let you know that I’ve gotten some insight from other folks on the team, and while we have not reproduced your exact issues, we do have some further action steps you can take if you’d like to keep investigating things here.

If so, here they are:

1. Do you have a recurring event that is actually on your site right now? If so, can you share a link to it?

2. Regardless of whether an event exists already for step #1, can you create an additional test recurring event, and share a link to this one? You can have this event not start until, say, October or something, just so that users don’t see it.

3. After creating this event, can you then take a screenshot of the recurrence pattern you configured for the event in your event editor? You can take a screenshot and then upload the image to a site like imgur.com and share a link to that, or Dropbox or Flickr or anything similar.

4. It seems you also have a local test site – can you set up The Events Calendar and Events Calendar Pro on this local site (no license key required!) and try to recreate your problems here? i.e. make some test recurring events, and see if the same issues arise.

5. If the same issues do arise, take a screenshot of your local event’s recurrence pattern information and share a link to that screenshot here like you did for step #3.

Let us know what you think Adam! And what you find by doing these steps 🙂

Thank you,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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