Recurring events are not created

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  • #1274311
    Andrew Bacon
    Participant

    I’m not sure what else to say about it – I tried to create recurring events, and no recurring events are created. I tried removing and recreating the recurrence, but no joy.

    #1274312
    Andrew Bacon
    Participant

    This reply is private.

    #1274315
    Andrew Bacon
    Participant

    Update: When I manually created events through the end of this year, the recurring events for the following year showed up, but the recurring events for this year are still missing.

    Definitely a bug.

    #1274929
    Geoff B.
    Member

    Good evening and welcome back!

    Thank you for reaching out to us.

    We are sorry to hear about the recurring events not working as you would expect them to on your installation. Yikes!

    I would love to help you with this topic.

    By the sound of it, it looks like there is some type of conflict at play.
    This is usually because of:

    1. A conflict with another plugin
    2. A conflict with your WordPress theme
    3. A template customization for the Events Calendar that requires updating

    A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

    The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

    Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

    But, before you do that, there are 2 things I would advise:

    1. Make a backup of your database
    2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

    If none of this is possible, could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

    Please ensure you are using the latest files as found on your actual website.
    This way I will get access to any updates or customizations you might have made.

    Best regards,

    Geoff B.

     

    #1285666
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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