Recurring Event won't work with Theme

[Stanley Lord]

The Main Reason for the Purchase was to be able to use the Recurring Event Feature

How can I get a ReFund?

[Jaime Marchwinski]

Hi Stanley,

Thanks so much for reaching out!

I’d be happy to help you troubleshoot your issue if you are interested.

If so, could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.

This way I will get access to any updates or customizations you might have made.

Also, what is the issue that occurs with recurring events when used with your theme?  Does this issue resolve itself when you switch to a default theme like Twentyseventeen?

And finally, if you still would rather have a refund, you can receive a full refund with the following form:

https://theeventscalendar.com/knowledgebase/refund-policy/

Please let me know if you have any other questions!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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