Recurring event data – the process will resume in a bit in the background.

[food8ank]

Hi,
I am helping someone troubleshoot their recurring events using PRO, but the recurring event notice never stops spinning

Issue – recurring notice never stops spinning:
https://pasteboard.co/Hj3gJPe.png

Event Screenshot:
https://pasteboard.co/Hj3DaAY.png

The event should be displaying for the Month View for:
May, July, September, November (it is showing for May but not the other months)

Here is a link for testing:
https://www.semofoodbank.org/programs/mobile-food-pantry/mobile-food-pantry-calendar/stoddard-county-calendar/?tribe_events_cat=Stoddard+County&tribe-bar-date=2018-07

Thanks,

[food8ank]

This reply is private.

[Jaime Marchwinski]

Hi Lisa,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[food8ank]

After disabling all plugins and clearing cache, my production environment still has an issue. Staging works ok with all plugins activated. The only difference between the two environments is that I am getting a notice in Staging that I am out of licenses (since I am using the license in Production). Fortunately I was able to use a WpEngine tool and deploy the content from Staging to Production and that seemed to work but there still appears to be an issue with Production…?

[food8ank]

Also, please share this error log with your dev team, it specifically highlights a PHP Warning in your PRO code:
Error Log
[Mon Apr 30 20:13:20.048512 2018] [:error] [pid 29477] [client 38.140.194.218:60309] PHP Warning: sort() expects parameter 1 to be array, null given in /nas/content/live/semissouri/wp-content/plugins/events-calendar-pro/src/Tribe/Recurrence/Queue_Processor.php on line 320, referer: https://www.semofoodbank.org/wp-admin/post.php?post=12099&action=edit

[Jaime Marchwinski]

Hi Lisa,

Do you still see this issue if you switch to a default WordPress theme, such as ‘Twentyseventeen’, as well?

In addition, there are a number of mixed content error messages appearing in the console, so I would recommend installing and configuring a plugin, like this one, in order to resolve those errors.

Can you also take a screenshot of what the event looks like on the backend, so that I can do some additional testing on my end?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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