Recurring Event Cleanup Tool: doesn't behave as described

[Oliver]

Hi,

today I wanted to test the Recurring Event Cleanup Tool from your support site:
https://theeventscalendar.com/extensions/recurring-event-cleanup-tool/

When I installed it and have a look at the settings it show me the attached screen.
Unfortunately this look completely different to the one that is shown on your website (see second screenshot), which means it doesn’t show an recurring events at all (even we have a lot of them). Therefore the tool is useless :-/

Do you have any hint what’s wrong here?

Best regards,
Oliver

[Patricia]

Hey Oliver,

Thank you for reaching out to us!

Unfortunately I couldn’t replicate the issue you are experiencing from here. I’ve downloaded and installed the latest version of this extension in my own site and the screen I see on Tools -> Available Tools in the WordPress admin is identical to the one showed in our extension description page.

Can you please let us know where are you seeing the “Event Data Cleanup” page (in your second screenshot)?

Thanks!

Regards,

Patricia

[Oliver]

Hi Patricia,

my fault, sorry! I installed, but not activated it :-()
Instead I thought it was the other entry (screenshot above), which has nearly the same title!

Now it works like a charm!

Best regards,
Oliver

PS: Please ignore the attached screenshot.

• This reply was modified 8 years, 8 months ago by Oliver.
• This reply was modified 8 years, 8 months ago by Oliver.

[Patricia]

Hi Oliver,

Good to know that everything is working as expected now!

Let me know if you need anything else and have a great day! 🙂

Regards,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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