Received wrong License Key

[Geoff]

Thanks for the system information, Tammy! This is exactly what I needed. 🙂

It does not look like Events Calendar PRO is installed on your site. Will you please download the plugin and install it? You can download it it by logging into our site and navigating to My Account > Downloads.

Then, you can follow these instructions to install the plugin:

Installing a WordPress Plugin

Please give that a try and let me know if you run into any trouble along the way.

Thanks!
Geoff

[Olive]

It still is not working. I keep getting the message that I am in event aggregator and I need that license key. Here is another print screen. At this point I have wasted way too much time on this. Can we cancel my order and refund our account? Then could I start from scratch all over again and it be correct or would these issues still happen?

[Geoff]

Hi Tammy,

Thanks for following up and for the screenshot!

The problem here is that Events Calendar PRO does not appear to be installed. Based on the screenshot and the system information you have provided (thanks for those!), you only have The Events Calendar installed. That’s great but you also need Events Calendar PRO installed so you can enter the license key you have purchased on the Events > Settings > Licenses screen.

Do you know where to download Events Calendar PRO? And, if so, are you able to install and activate it from within WordPress?

Once you do, that will display the license key field for you.

I would be happy to refund your purchase for you if you think that is the best direction to go. At the same time, I believe this will all be resolved by installing the plugin you purchased.

Thanks!
Geoff

[Olive]

This is entirely confusing. But let me try it one more time before I pull the plug

[Olive]

I am sorry for not getting this…

I have the Calendar Pro zip file in my “Downloads” folder.

When I go to the “Add plug in page” I select “choose file” since no file is chosen. And this is where I am stuck. what am I doing wrong. Am i messing up with the download/zipfile?

[Geoff]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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