Received wrong License Key

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  • February 16, 2017 at 11:34 am #1238980
    Olive
    Participant

    I purchased Calendar Pro and received the License Key. It looks like it is a License Key for Event Aggregator.

    February 16, 2017 at 3:17 pm #1239201
    Geoff
    Member

    Hi Tammy,

    Thanks for getting in touch!

    I just checked your account and you do indeed have a license for Events Calendar PRO.

    One thing I see happen often is the license for Events Calendar PRO accidentally being entered in the Event Aggregator field on the Events > Settings > Licenses screen.

    Will you please check that screen and make sure that the license is entered in the field for Events Calendar PRO? If it is already there, will you please take a screenshot and share it with me here as a private reply?

    Thanks so much!
    Geoff

    February 20, 2017 at 12:28 pm #1242382
    Olive
    Participant

    Thanks for the quick response. It bring me to the Aggregator key sign in. I don’t see anywhere for the Calendar PRO…

    February 20, 2017 at 2:26 pm #1242443
    Geoff
    Member

    Hey Tammy,

    Thanks for following up!

    Hmm, weird. If Events Calendar PRO is installed and activated in WordPress, then the Events > Settings > Licenses screen should display a field for you to enter your Events Calendar PRO license key.

    Will you please do two things for me:

    • Send me a screenshot of your Events > Settings > Licenses screen? I want to compare it to the one on my test site.
    • Navigate to Events > Help, copy the System Information on the screen and paste it here for more as a private reply? That will help me check your settings for The Events Calendar in case there is something there that might offer a clue.

    Thanks so much!
    Geoff

    February 21, 2017 at 11:40 am #1243224
    Olive
    Participant

    Did you receive my email with the screen shot?

    February 21, 2017 at 4:14 pm #1243397
    Geoff
    Member

    Hi Tammy,

    Thanks for following up!

    I’m afraid I have not received an email from you. Would you be willing to post that screenshot here as a forum reply for me?

    Thanks so much!
    Geoff

    February 22, 2017 at 8:40 am #1243842
    Olive
    Participant

    Tammy

    February 22, 2017 at 2:43 pm #1244059
    Geoff
    Member

    Hmm, it looks like you tried responding but only your name came through. Definitely let me know if you’re able to share a screenshot and I’d be happy to help!

    Geoff

    February 23, 2017 at 8:52 am #1244633
    Olive
    Participant

    Ok…how do I get a copy of the screen shot sent? Thanks for your
    patience-I’m such a rookie

    February 23, 2017 at 9:42 am #1244670
    Geoff
    Member

    Hi Tammy,

    No worries! Here are instructions for how to take a screenshot:

    https://www.take-a-screenshot.org/

    Also, it would be super helpful if you could log into WordPress, navigate to the Events > Help screen, copy the System Information that is on the page, and paste it here for me as a private reply. You can mark a reply private by selecting the option right above the Submit button before posting your reply here on the forum.

    Thanks so much!
    Geoff

    February 23, 2017 at 10:06 am #1244702
    Olive
    Participant

    This reply is private.

    February 23, 2017 at 10:08 am #1244707
    Olive
    Participant

    This reply is private.

    February 23, 2017 at 12:01 pm #1244784
    Olive
    Participant

    This reply is private.

    February 23, 2017 at 3:33 pm #1244892
    Geoff
    Member

    This reply is private.

    February 28, 2017 at 7:52 am #1246895
    Olive
    Participant

    This reply is private.

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