Question on License Key with Hyphenated Domain

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Home › Forums › Calendar Products › Events Calendar PRO › Question on License Key with Hyphenated Domain

  • This topic has 9 replies, 4 voices, and was last updated 9 years ago by Dan Feeley.
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  • April 10, 2017 at 3:31 am #1267478
    Dan Feeley
    Participant

    Noticed an error on the dashboard this morning that our install was out of license keys.
    This site has been licensed for over a year with no issues.

    I then removed the site from your license manager and re-added but when the site was added back in it was added without the hyphen.

    The domain information is listed below. Not sure if this is a problem or new behavior.

    April 10, 2017 at 5:57 am #1267506
    Denise
    Participant

    Same. I am in charge of maintaining our website, HS-E.com. I logged in to WP Admin this morning and saw this notice:

    There is new version of The Events Calendar PRO available but your license key is out of installs. Learn more or manage your licenses.

    OK. I checked on my license:
    • Events Calendar PRO, check
    • Numbers match, check
    • Expires: Jan 6th, 2018 – – – – seems fine

    What’s wrong?
    Is this an error?

    April 10, 2017 at 6:17 am #1267528
    dchaney
    Participant

    This is an issue I had 2 years ago with Events Calendar Pro. It is occurring on my site again. Out of installs

    April 10, 2017 at 8:19 am #1267650
    Nico
    Member

    Hi there,

    Thanks for the report and sorry to hear about this issue 🙁

    We recently updated our plugin licensing system but – unfortunately – it looks like a few kinks still need to be worked out. We could narrow the issue down to URLs including hyphens, and our devs are working on a fix for this right now. I’ll give you a heads-up when the fix is released!

    Thanks for your patience in the meantime,
    Best,
    Nico

    April 10, 2017 at 12:42 pm #1267863
    Nico
    Member

    Good news! A fix for this issue has been pushed to the plugin licensing system 🙂

    Can you please let me know if this fixes the issue for you?

    Sorry for the hassle once again,
    Best,
    Nico

    April 10, 2017 at 2:32 pm #1267921
    dchaney
    Participant

    Not fixed on my site.

    April 10, 2017 at 2:48 pm #1267928
    dchaney
    Participant

    Never mind. I had to disconnect, deactivate, then reactivate my TEC Pro to make the message disappear. Not exactly user friendly.

    April 11, 2017 at 3:13 am #1268143
    Dan Feeley
    Participant

    Thanks Nico everything looks good on my side too.

    April 11, 2017 at 11:45 am #1268468
    Nico
    Member

    Thanks for confirming folks! I’m sorry you had to do that extra step @dchaney, but glad you could make it work.

    I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

    Best,
    Nico

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