QR in the email don't check in

[davidplazadelmares]

HI, I create un new ticket in a page. but the QR in the email don’t ckek in

Thank you!

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/event-ticket-plus-9/

[Geoff B.]

Good evening David and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you have encountered with our QR checkin functionality.
I would love to help you with this topic.

As a first step, I would recommend reading the following: https://theeventscalendar.com/knowledgebase/using-qr-codes-event-tickets-plus/

Secondly, can you confirm that you have logged-in to your site’s wp-admin section prior to scanning the ticket ?

Finally, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Hang in there!

Geoff B.

[davidplazadelmares]

Ok, thank you. The problem was my reader qr open other navigation without open session 🙂

It’s ok! Sorry

[Geoff B.]

Good evening David,

No worries. I am mostly glad it now works!

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

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