QR Code Check-in

[Ken Alexandrow]

Hi,

We’re trying to play around with the QR code check-in feature but it’s not working. Per the support documentation, we’re logging into the backend of our WordPress and then scanning the code. However, the QR code link is taking us to the class description page and not checking us in.

Device: iPhone
Browser: Safari
QR Code: QuickMark

Any suggestions?

Thanks!

[Geoff B.]

Good evening Ken and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the difficulties you are experiencing while trying to get the QR check-in to work on your installation. I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, could you tell me what is the user role of the WordPress user you are testing with ?
For the QR check-in to work correctly, this user needs to have Edit Post capabilities.

Hang in there!

Geoff B.

[Ken Alexandrow]

This reply is private.

[Geoff B.]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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