QR Code check in

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  • February 15, 2017 at 6:02 am #1235146
    emmamoore
    Participant

    This doesn’t seem to be working for me. We have the tickets sending with the QR code and using an iPhone have logged in to the admin of the site where we can view attendees. With the same device we then scan the QR code but it then opens the URL of the website (no message). We can do this repeatedly with no change to the message or error generated.

    Also on the admin interface the person is not ‘Checked in’.

    February 15, 2017 at 6:11 pm #1237425
    Brook
    Participant

    Howdy Emma,

    I would love to help you with this.

    I have seen this problem before. Usually it’s related to the QR scanning app on your iphone. Some have a builtin web browser. Thus, even if you are logged in in your primary browser/Safari, the QR app opens up a different browser where you are not logged in. To make matters worse, some of these apps clear the cookies for the built in browser frequently, which makes logging in impossible.

    Which QR application are you using?

    Cheers!

    – Brook

    February 16, 2017 at 12:58 am #1238216
    emmamoore
    Participant

    I have tried two now with the same issue:
    QRDR
    QR Reader

    Perhaps it would be easier if you suggested some that you know work for iPhone otherwise we may be here all day?

    Thanks

    February 16, 2017 at 10:04 am #1238892
    Brad
    Participant

    I have tried five QR code readers, and they all bring me to the event URL and do not check me in to the test event that I set up. The readers that I have tried are:
    Insta QR Code
    Code Scanner
    QR Reader
    i-nigma
    QR Scanner

    I am on an iphone 6S V 10.2.1

    Yes, please share which ones will work.

    Thank you,
    Brad

    February 17, 2017 at 9:18 am #1240157
    Brook
    Participant

    Howdy Brad,

    Personally I only have Android phones, so I was not able to post a recommendation. When I made my last response I also reached out to some of our other support reps who use iOS, and inquired what app they prefer. I wanted to offer you a recommendation. One of them posted a link to QuickMark, and I asked them some followup questions to make sure I understood how it behaved. But, I have yet to hear back. That individual should be online in an hour or two, and I can get back to you then with their recommendation.

    Please pardon the delay.

    – Brook

    February 17, 2017 at 5:40 pm #1240586
    Cliff
    Member

    Brad, we’ll close this thread and keep the discussion at your other thread at https://theeventscalendar.com/support/forums/topic/qr-reader-problems/

    Thanks.

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