QR Check-In isn't working.

[Errol]

Hi,

I’ve spent a few hours making some test to make check in multiple QR apps (currently using QuickMark), but every QR scan just takes me to the public event page and does not check the guest in. What is the problem?

[Geoff B.]

Good evening Errol and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the struggles you have encountered while testing the QR code check-in process. I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

What is the problem?

For the check-in to occur, you must be logged as an administrator (or at least a WordPress role that has the “edit post” capacity) on the same browser used by the app prior to scanning the QR code.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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