Purchased two licenses and I only need the renewal one. Please refund personal

[Oscar Bustos]

Hello. I purchased a personal and a renewal license key and I only need the renewal one. Please refund the personal license key.

Also I put the license into my website and put it into the website. I am trying to fix the problem that when you click on a scheduled event the page shows “Oops! That page can’t be found.” What do I do?

Also I need a new Event Aggregator license. Please help.

Thank you
Oscar Bustos,
BrainSTEM Learning Canada
http://www.brainstemlearning.ca
604-379-2767

[Caroline]

Hi Oscar,

Thanks for reaching out–happy to assist with these! It appears as though your license renewal was processed for the same Personal license key that you’ve requested to refund. As such, we’re unable to perform this refund without invalidating your renewal. Would you prefer to refund your renewal order instead, or is there another license key that you’re intending to renew at this time? If you can take a moment to send us a quick email, we’d be glad to sort this out for you there:

https://theeventscalendar.com/contact/

Please select the option “Help accessing my account” from the drop-down menu to display the full email form.

If you’re looking to pick up new licensing for Event Aggregator, you can purchase a new license to be activated on your site at any time. You’ll find all of our licensing options for Event Aggregator on the following product page!

https://theeventscalendar.com/product/event-aggregator/

Lastly, for the technical issue you’ve described, would you please open a new thread with the details of your problem, along with any troubleshooting steps you’ve attempted up to this point? We’re best equipped to assist when each thread is limited to a single question–if you have multiple inquiries for our support team, we ask that you please post each question in a separate thread in the appropriate forum section.

I hope that helps! Thanks again, and let us know if there’s anything else that we can do to assist!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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