Purchased the wrong product

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  • January 10, 2018 at 10:35 am #1422723
    farmingtongardens
    Participant

    I seemed to have purchased Events Calendar Pro when I meant to purchase Event Tickets Plus. Is there a way to swap?

    Thank You

    January 10, 2018 at 11:57 am #1422863
    farmingtongardens
    Participant

    We are already subscribed to Events Calendar Pro and that was set up through a second party that created our website. I have gone ahead and purchased the Event Tickets Plus. I am hoping you can cancel my recent subscription to Events Calendar Pro and give a refund.

    Thank you

    January 11, 2018 at 12:01 pm #1423988
    Sky
    Keymaster

    Hi Eric!

    We offer a full refund within the first 30 days, so no problem!

    You can request a refund by filling out the form on this page: https://theeventscalendar.com/knowledgebase/refund-policy/

    Thanks!
    Sky

    February 2, 2018 at 8:37 am #1442565
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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