Purchased Event Calendar Pro in November. Cannot update.

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Home › Forums › Calendar Products › Events Calendar PRO › Purchased Event Calendar Pro in November. Cannot update.

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  • January 20, 2017 at 10:14 am #1221602
    Paul
    Participant

    The plugin displays “”There is new version of The Events Calendar PRO available but your license key is out of installs”” in the plugin page of the WP dashboard. We not able to update the plugin even though we’re paying for a year’s worth of updates and support?

    January 20, 2017 at 10:58 am #1221633
    Geoff
    Member

    Hey Paul,

    Sorry for the trouble here with updates!

    I see your license is currently registered for:
    http://www.nvitmarketing.com

    I couldn’t tell from the screenshots that were provided, but is that the same site where you are seeing the message about being out if installs? If not, then you will want to move your license from nvitmarketing.com and to the one where you would like to enable automatic updates.

    As a side note, you can always access the latest version of Events Calendar PRO by logging into your account here on our site and heading to My Account > Downloads. From there, you can install the update manually following these instructions.

    Cheers!
    Geoff

    January 20, 2017 at 12:25 pm #1221687
    Paul
    Participant

    The site is flexappealreno.com

    NVIT is the marketing company handling the site.

    We paid for a year.

    Can you update as to what is occurring?

    Thank you

    January 23, 2017 at 7:04 am #1222321
    Geoff
    Member

    Hi Paul,

    Thanks for following up!

    The license is currently registered to: http://www.nvitmarketing.com. You can move the license to another site by following the instructions outlined here:

    https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

    Does that make sense and will it work for you? Please let me know. 🙂

    Cheers,
    Geoff

    January 25, 2017 at 10:18 am #1223810
    Paul
    Participant

    Hello, I am still waiting on a response for this. And you don’t have phone
    support?

    [image: Inline image 3]

    January 25, 2017 at 10:23 am #1223816
    Paul
    Participant

    Oh! So sorry, I see your response now. I will check into it. Thank you.

    [image: Inline image 3]

    January 25, 2017 at 2:53 pm #1224009
    Geoff
    Member

    Thanks Paul! Please do keep me posted and I’d be happy to confirm that the license key has been moved to the other site once you’ve made the change. 🙂

    Cheers,
    Geoff

    February 16, 2017 at 8:35 am #1238737
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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