Purchase name and email not visible in attendee view

[Mohammad Zubair]

Hi,

Currently I don’t see the purchaser name in the attendee view.
I assume the purchaser name is taken from WooCommerce’s billing_first_name and billing_last_name, and the email from billing_email. Which is correctly filled in. When I view the order in woocommerce, I see that information also present.

[Barry]

Hi Nazeem,

That sounds unusual.

Certainly if I test this out locally I see no such issues in the attendee list. It looks like you noted having run through our standard troubleshooting steps already, did that reveal anything?

I wonder also if there is there anything “atypical” about the way you are creating these orders – or are they regular orders created by customers in the usual way?

Thanks!

[Mohammad Zubair]

Hi Barry,

I did some digging in the code and I found the problem!

The first name and last name is fetched from the post_meta table in WordPress, thus the first name and last name are stored as meta data for the order.
However, I ‘disabled’ all the WooCommerce fields (billing_first_name, billing_last_name and others), so the meta key: _billing_first_name and _billing_last_name are never stored in the order.
When WooTickets tries to fetch this data, it’s empty.

I fixed this by re-enabling the necessary WooCommerce fields and it worked!

[Barry]

OK, glad you found the problem. So, out of interest – in case we hit up against this again in the future – when you note that you ‘disabled’ those fields do you mean that this was the result of some customization work?

[Mohammad Zubair]

Hi Barry,

Yes. In WooCommerce it’s possible to ‘disable’ the billing/shipping/account fields in the sense that they are not used to check for its presence (for example in the checkout) with the following code:

unset($fields['billing']['billing_first_name']);
unset($fields['billing']['billing_last_name']);
unset($fields['billing']['billing_email']);

in filter:

woocommerce_checkout_fields

When you do this, the reference to the values of these fields in the orderdata is not created. This means that the meta_keys _billing_first_name, _billing_last_name and _billing_email are not stored.
However, WooTickets is using these keys to acquire the name and email. So I just enabled those fields.

[Barry]

Ah, ok. Thanks for confirming 🙂

I’ll close this topic since it sounds like we’re all set, but of course if anything else should crop up please don’t hesitate to open a new thread and one of the team will be only too happy to help.

Thanks again!

[Author]

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