Purchase box on a single event page

[BAIDAA]

Hello,

I’m not seeing the signs + & – in the purchase box when someone need to click on purchase tickets on the single page if events ticket plus, also the writing to the right sad of the box is a little off (the writing the shows how many tickets in stocks) not sure what to do.

please help, any suggestions or tips.
Thank you
Baidaa

[Geoff B.]

Good evening Baidaa and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the display issue you have been experiencing.

The good news is I’m pretty confident that this is a simple matter of adjusting a few CSS rules (which should be fairly straightforward and easy).

In order to do that however, I would you to provide me with an example of such a single page (the URL), in a private reply if you prefer.

Have a great day!

Geoff B.

[BAIDAA]

This reply is private.

[Geoff B.]

Good evening Baidaa,

Thank you for all the additional information.
Here are some answers to your questions.

I really want the image to be on the left side and purchase box to be right next to it with the social media share buttons and the rest of the details below. I don’t know if that is possible.

You should be able to do what you are looking for, but that will require some template customization. You might want to read our Themer’s guide to get you started.

Alternatively, you could try changing the CSS rules to obtain what you are looking for, but that would probably be longer than just making your own custom single events template.

In the meantime, to get you started, you can reduce the image size by using the following CSS rule and adding it to your WordPress theme:

https://gist.github.com/GeoffEW/88f728c6b6e0742aa29a

Also, on the event calendar page I really want the price box to be clickable so people can click and buy the tickets right from the calendar page, so they don’t always have to view a single page, is it possible to do that?

Yes, this is also totally feasible using template customization (in this case you would customize the list view and not the single event view).

Now I know I listed too many issue, but I have been trying to get it work but couldn’t, I’m not an expert with websites, I only know basics so don’t know any coding.

I understand this might be a bit scary at first (especially if you feel you are not an expert), but if you follow the instructions step-by-step, along with some basic PHP / CSS knowledge you should be fine.

Although we do encourage customization, the scope of our support for it is limited to getting you started on the right track and providing you with documentation for it 🙂

I am using the Flatsome theme which with the woocommerce plugin, if you think I should use a different theme that is going to be easier to set up, please let me know I would really appreciate any suggestions or ideas.

That part is really a matter of personal visual preference. With most themes, we can manage to make things work properly. But, even at that, if you are looking for a very specific layout (as seems to be the case), your best option is theme customization.

That being said, it looks like your chosen theme is actually preventing the WooCommerce + and – buttons to display correctly. So changing themes would help with that.

In the meantime, if you want to display these buttons, you could do so via CSS

https://gist.github.com/GeoffEW/f187b3e8a74b84bebe60

Let me know if that helps.

Have a great day!

Geoff B.

 

 

[BAIDAA]

This reply is private.

[Geoff B.]

Hello Baidaa,

Thank you for your answers. Here are a couple of answers back.

I’m not sure if I can do the customization, I don’t even know where to create and add a file to my theme to make all the changes. if you have a demo (video Demo) that would be so helpful.

That’s a great suggestion. I’ll add it to the list of our potential tutorials.
The customization process implies that you are familiar with using an FTP client and have some basic PHP knowledge.

It is totally OK if this is not your cup of tea. That just means we are better off with another solution in your specific case 🙂

Another solution would be to hire one of our recommended customizers to come up with a customization for you.

-The buttons part still not showing on the single ticket page, I did add what you sent me to the CSS but still not seeing the + and – sign in the single event ticket page.

I’m sorry to hear that. As I stated earlier, your current WordPress theme is actually preventing these arrows from displaying properly.

As you suspected, just changing themes will fix this issue (99% of them should display the arrows properly, including default WordPress themes such as Twenty-Fifteen).

The specific theme you pointed me too looks great. Normally your Event Tickets Plus plugin should work great with any theme where the Events Calendar works (which is most of them).

That being said, since the display for that theme is highly customized, you’ll have to rely on the theme author to provide you with updates (if necessary) that remain compatible with our premium add-ons such as Event Tickets Plus moving forward.

Have a great day!

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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