Product Refund

[Chris Thoreau]

With the API no longer working for Facebook this product cannot perform the service I have paid for. Please issue me a refund for order #:1434079.

[Courtney]

Hi Chris

Thanks so much for reaching out!

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an effect on a number of our users.

As part of this, a number of new restrictions were applied to their Events API, which is the specific protocol Event Aggregator uses in order to import events, organizers, and venues. These changes went live with little notice to providers such as ourselves. At this point, it does not seem possible to reliably import any events, even if you created and ‘own’ events on Facebook and have linked Event Aggregator to Facebook using those same credentials.

This is frustrating for you, and for developers like us.  As Facebook continues to alter what it allows us to access, we will continue to pursue a path forward for Event Aggregator to import Facebook events.  We will continue to keep https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy and https://theeventscalendar.com/event-aggregator-status/ updated as this unfolds.

We really would like to work with you on this.  Would you be interested in a license for the remaining time for one of our other plugins instead of a refund?

If you interested in a refund, you can fill out the refund form https://theeventscalendar.com/knowledgebase/refund-policy/.

Please let me know if you have any other questions!

Thanks
Courtney 🙂

[Chris Thoreau]

Hi Courtenay,

We really needed this plug in for its Facebook import capacity and built a
communications and budget strategy around it. Without this feature we are
adding all events manually.

I am happy to come back if this issue gets fixed (and stays fixed), but
until then would prefer the refund. I’ll look at the form.

c.

Cheers,

Chris

*Chris Thoreau*
*BC Seed Security Program Coordinator*
*Bauta Family Initiative on Canadian Seed Security
http://www.seedsecurity.ca/en/*

*FarmFolk CityFolk*
1661 Duranleau Street, 2nd Floor
Granville Island, Vancouver, BC, V6H 3S3
Cell: 778.319.3885
[email protected]

http://www.farmfolkcityfolk.ca
http://www.bcseeds.org

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I acknowledge that we live, work and play on the unceded and traditional
homelands of the xʷməθkʷəy̓əm (Musqueam), sḵwx̱wú7mesh (Squamish),
sel̓íl̓witulh
(Tsleil Waututh) and Coast Salish peoples.

[Courtney]

Understood Chris. We really want this functionality restored as well. If you haven’t received a confirmation message from us that we have your form submission within 2 days, please let me know.

Thanks
Courtney

[Chris Thoreau]

Hi Courtney,

I have not yet received a reply to my refund request.

c.

[Courtney]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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