Problems with mij Tag Order when the The event calender pro is activated

[ckrotter]

On my website https://echtachterhoekinformatie.nl/
I have run The Events Calendar PRO and The Events Calendar: Community Events
However, a problem arises when I want to show my messages that are linked to a tag in this case a place name, then the alphabetical sorting is gone, but if I deactivate the The Events Calendar PRO it works.

I hope you can help me because I need both for this website
this is the button for making a choise for a tag in this case a place cold BRUMMEN picture 1 and 2

then he is sorting like this NOT ALFABETIC picture 3

WHEN I DEACTIVED THE PLUGING IS IT LOOK S LIKE THIS Picture 4

NICE IN ALFABETIC ORDER

[ckrotter]

I hope there is soon an solution, because this is a big problem for my visitors

[Jaime Marchwinski]

Thanks so much for reaching out!

I’m sorry to hear that you are having a conflict between our plugin and your tag order plugin.

Just to let you know, we are limited by our Support Policy in how much we can help with plugin conflicts, but I will try to point you in the right direction.

Could you please send me a copy of the latest version of this plugin in a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Also, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see.

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[ckrotter]

This reply is private.

[Jaime Marchwinski]

Unfortunately we cannot log in to your site per our Support Policy, but I will do my best to assist you here.

Would you mind clarifying the issue here?  Are you experiencing a conflict with another plugin or theme?

Let’s back up a bit and try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[ckrotter]

This reply is private.

• This reply was modified 8 years, 2 months ago by ckrotter.
• This reply was modified 8 years, 2 months ago by ckrotter.
• This reply was modified 8 years, 2 months ago by ckrotter.

[Jaime Marchwinski]

Okay, thanks for going through that testing.

Just to clarify the issue, is Events Calendar PRO conflicting with another plugin?  If so, please let me know what that plugin is.

Another thing to try would be to play with the stylesheets and page templates that are set up in Events Settings < Display:

https://theeventscalendar.com/knowledgebase/stylesheets-and-page-templates/

Can you also point me to the page where you are seeing the issue?

Also, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see.

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[ckrotter]

it isnt aconflicting with plugings but with the core TAG option

on this page you see the conflict

https://echtachterhoekinformatie.nl/tag/aalten/

normaly al the items al in alfabethic order (some with the star came first)

when i use this option that sortet on categories
https://echtachterhoekinformatie.nl/category/adviesburo/
you see that all the items are in alfabethic order

the conflicts are not there when i deactiveted the event plugin

then are both options in alfabethic order

the debug option is on and give no errors to show

i’m losing customers because it look not nice
ans i dont wanna lose the callendar plugin

—
Met vriendelijke groet,

Cor Kevenaar

Cor Kevenaar Webdesign

Wildenborch 1627006 HT DoetinchemTelefoon 06 18 13 74 26
[image: Afbeelding]

*www.corkevenaar.nl http://www.achterhoekinformatie.nl
http://www.lekkerereceptjes.nl
http://www.fixingameal.com
*
*www.lekkeretenmaken.nl *

[Jaime Marchwinski]

Thank you for your response.

If you revert to a previous version of Events Calendar PRO, like version 4.4.19, do you still see the issue?

You can find previous versions on your Downloads page.

Let me know how that goes!

 

Thanks,

Jaime

[ckrotter]

strange today there whas a update
the problem is solved 🙂

[Jaime Marchwinski]

Glad that things are working again, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great weekend!

[Author]

Posts