Problems installing plugin

[fifteen15studios]

We’ve been habving a lot of issues installing this plugin. It was working at first, but then we upgraded. Then Modern Tribe told me there was an error with the plugin. I have been unable to install it since. I tried installing the original file I got from you, but it’s giving an error and breaking our site:

Fatal error: Cannot redeclare tribe_is_community_my_events_page() (previously declared in /homepages/2/d499430932/htdocs/clickandbuilds/XXX/wp-content/plugins/the-events-calendar/src/functions/template-tags/query.php:67) in /homepages/2/d499430932/htdocs/clickandbuilds/XXX/wp-content/plugins/the-events-calendar-community-events/src/functions/template-tags.php on line 13

I don’t know what to do. We’re having too many problems with this and I would like to ask your help in getting this resolved. We can’t try to install or fix it because it causes the entire site to break, including the admin, which requires me to log in to FTP to disable the plugin.

Am I supposed to delete another file somewhere?

Can you please help us?? Would it be possible to schedule a call?

Thank you!

[Brian]

Hi,

Sorry for the issues here. I can work with you to resolve this.

If you updated The Events Calendar to 4.0 and leave Community Events at 3.12.x or earlier it will break the site. If you cannot update Community Events for whatever reason you should remain on 3.12.6 for the Events Calendar and follow the steps below to set that up.

Unfortunately, the only way to fix it is to access the files of you site and delete the older version of Community Events. This process itself does not delete or change any of your settings in the database.

This can be done by either your hosting account file manager or through ftp. The files will be found here:

wp-content/plugins/the-events-calendar-community-events/

Please make sure to remove all copies of Community Events.

That will bring your site back and then you can download the latest version of Community Events (4.0) from your account here and manually upload it to your site.

We also have this guide for manual updates:

Manual Updates

If you need your site right away with community events I recommended downgrading to the 3.12.x for all the plugins.

You can download the older versions from your account here on theeventscalendar.com and older versions of the core plugin here: https://wordpress.org/plugins/the-events-calendar/developers/

And follow these steps for manual updates:

Manual Updates

If you have issues please let me know and I can help out. Please not though we only provide support through the forums and do not provide support by email or phone per our terms and conditions.

Thanks

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts