Problem with Summer / Wintertime – how to fix?

[Bernd]

HI there,
on october the 25 we switch in germany from summer to wintertime.
Our returning evetns ignores the this fact.

Example:
Course one: Mo, Oct, 19th at 9:00
the same course on Mo, Oct 26th, is at 10.00

How can we fix this probem?

• This topic was modified 10 years, 6 months ago by Bernd.

[George]

I’m sorry to hear about this @bernd! What timezone are you using on your site – is it a straightforward “numeric” timezone like e.g. “UTC + 1” or something, or are you using a “named” timezone like “Berlin”?

Also, can you share your “System information” with us? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

— George

[Bernd]

Hi George,

we try both versions of timezones: berlin and utc+1 – no difference.
What should we do next?

thx for helping us.

[Bernd]

This reply is private.

[George]

Thanks you @Bernd!

I don’t mean to dwell on one detail, but I noticed in your system information that it looks like there isn’t even a timezone set on your site:

Just to be 100% certain of things, when you say you have tried those different timezones, do you mean in “Settings > General” in your WordPress admin?

If not, then make sure to try the timezone setting there specifically.

One thing I’m curious about is this – what if you set your WordPress timezone to “UTC +1”, but then the event’s local timezone to UTC +0. That might help!

(For more information on local event timezones, check out our knowledgebase article on the subject here: https://theeventscalendar.com/knowledgebase/working-with-timezones/)

— George

[Bernd]

Hey George,

thx for giving tipps! I´m afraid that your latest does not have the positive effect, that we want.
You can get the rights of an admin and try it by yourselves. We would find that way pretty good, cause it would save yours & our time.

Here some screens that explain the problems we have…

[George]

Hey @Bernd,

I unfortunately believe this is a bug with our code and we will have to issue a bug fix for this in the coming weeks. Just to be 100% clear, does this issue happen with any event view on your site, or does it only happen in the Week View grid like in your screenshots?

Also, thank you for offering to give us an admin account; however, please do not do this. We agree that it can speed things up in some ways, but it’s too great a security risk with too a potential for small mistakes to have big impacts. We are not allowed to log into customer sites for any reason.

Just wanted to let you know so that you don’t post any login information for security purposes 🙂

Cheers!
George

[Support Droid]

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