Problem with email notifications

[Martha]

Hi,

I have an issue with the front end submission form, when an event is submitted with a thumbnail, all field of the email’s notification are empty, the title of the event is the name of the image and the review link is the image link…
After few tests I see that the id returns by $post->ID is the image id instead of event’s id.

Thank you !
Kind Regards

[Martha]

This reply is private.

[Martha]

This reply is private.

[Martha]

This reply is private.

[Hans-Gerd]

I encountered the same issue after updating to Community Events v.4.0.4.

When event images are submitted, all fields in the email are empty, except the event title, which is the name of the image.

[Hans-Gerd]

This reply is private.

[neumarkt4you]

I encountered the same issue after updating to Community Events v.4.0.4.

When event images are submitted, all fields in the email are empty, except the event title, which is the name of the image.

[Geoff B.]

Good evening Martha and welcome back!

Thank you for reaching out to us. We are sorry to hear about the issues you have encountered with the Community Events submissions.
We will gladly try to assist you on this topic.

When a submission is made with a picture attached, the email notification sends the image ID as the name of the event, and the date/time is the date/time that I submitted the event instead of the event time, and the other fields are blank.

Thank you for bringing this to our attention. The good news is that has been identified by other users as a legitimate bug which is now one of our top priorities.
Unfortunately, I cannot commit to a release date for a fix at this point. But you will be contacted as soon as there is one.

We apologize for the inconvenience this is causing.

I can’t seem to fully delete the test event that I created with a picture. I put it in the trash and then emptied my trash folder. Now the event is still showing in the calendar photo view list of all events, and when I click through for recurring events, it shows them, but when you try to click to find out more about the event, you get an error message. Can I use phpmyadmin to remove this event?

This is still part of the bug unfortunately.
I would advise to make a backup of your DB first, but yes, using PHPmyadmin would be a good temporary solution for now.

But hearing that you already tried that and it did not produce the expected results, could you please provide us with your system information in a private reply ?

@ansommer and @neumarkt4you , we are sorry to hear this bug has been impacting both of you as well.
As I told Martha this bug will be fixed as part of our next Community Maintenace Release.

However, to ensure you get personalized service and are informed as soon as the bug is fixed, I would suggest to open your own support thread.

Thank you for your understanding.

Have a great day!

Geoff B.

[Martha]

This reply is private.

[Martha]

This reply is private.

[Geoff B.]

This reply is private.

[Martha]

This reply is private.

[eastlife]

Hi, I have also encountered the same issue. While we wait for an update is there an option to remove the upload image option – I can’t see one within the events > settings, perhaps this could be done within the plugin php files themselves. Maybe someone could point me in the correct direction? Thanks.

[Geoff B.]

Good afternoon Martha,

Thank you for all the thought and time you continue to put into this.

There are a lot of topics contained in your previous reply.
As such, I would like to address each point separately to ensure every question and concern you have gets answered.

At this point, I would be happy to spend up to $500 to hire a programmer to fix this for me in the next day or two if that is an option. I would really like to use the Community Calendar for this year’s SWAN Day, and it will be excellent publicity for you if we do.

Thank you for for that generous offer. Just to clarify, we do indeed take this bug very seriously. This is why our best developers were already assigned to this.

The good news is that they have fixed the bug and the patch is undergoing code review currently. We intend to release an official patch next week, barring any unforeseen circumstances.

With that in mind, as already promised, I will make sure you get that patch before it gets released. I realize it does not make up for all the issues caused by the bug, but it’s the very least I can do.

We currently have the program set so that any event that is submitted goes to “Pending Review.” My tests indicate that if the user is logged in when they create the event, they will get the email notification. If they aren’t logged in, then they won’t get the email because the system does not have a user email address for them.

I am sorry to hear that my suggested path did not help with providing a workaround.
Once again, thank you for trying it out.

It looks like I could just delete the section that starts “Here is the information we received. . . ” in order to solve the problem of sending weird emails to the logged in users.

As a temporary solution, it could work, at least partially.

The reason I am saying partially is because, unfortunately, it wouldn’t solve the issue with the title of the email being the title of the uploaded media.

It looks like the events are showing up ok on the calendar views even though they don’t seem to be logged into the database properly. I am concerned that the incorrect database entries will cause problems further down the line. I am happy to share a Dropbox screen shot of the database entries. Please tell me what email address to send them to.

I am curious about this specific part of your reply.
To the best of my knowledge, the bug is not being caused by improper database entries.

But since our goal is to leave no stone unturned when it comes to fixing things, please share with us any information that would give you the impression that this is the case (including screenshots).

The best way to share screenshots would be via a cloud service link (Cloudup, Dropbox, Imgur, etc..).

As a side point not directly related to my immediate problem – in your next release, it might be good to take a closer look at the way the system works when the user is not logged in. It does not seem to require them to fill in their own email address at any point,(there is a line for the “organizer” email, but that might not be the same as the user’s personal email).

That is a very interesting suggestion.

Currently, the only way people are able to submit events if they are not logged out is when the Allow anonymous submissions setting is checked under Events -> Settings -> Community.

Technically, the fact that there is no requested email for anonymous submissions is expected behaviour.

That being said, if you would be interested in such a feature, you could:

1. Submit it to our user Voice forum (where people vote on ideas and the most requested one get included in our plugins).
2. Through a template customization (done by yourself or by one of our recommended customizers), change the required fields for anonymous suggestions. On that topic a great read to get you started can be found here.

I disabled the login requirement for testing purposes, but it will be back on when we make the calendar public. I need to force people to log in before they create events so that I will be sure to have their email address in case there is a problem with their listing. Otherwise, I don’t really need them to be registered as users on my site since we don’t let them comment on our blog. The only reason they would need to register for the calendar is if they plan to go back and edit their event at a later date.

In that case, I would advise against using the Allow anonymous submissions setting completely.

I do understand you point about not needing them to be registered on your site.

From a technical point of view, as you have guessed, being registered on a website is the only way to manage who can edit what event.

The good news is that you can totally control what each user can do (capabilities), especially if you use a plugin such as Members. If you haven’t already, please read the following post on this topic.

I am worried that the registration process will discourage folks because it has too many steps – they click add an event, it tells them to register, they register and have to wait for an email to set their password, and then they have to log in before they get back to the add an event page. Also there is not enough text on the login/registration pages to tell them why they are there.

You raise a valid point. Depending on the type of user, some of them can get discouraged by having to register to a website.

Even though we do not have any built-in features to address this specific process issue, I would like to offer some suggestions of avenues to explore:

1. Perhaps you could include detailed and visual instructions on how to proceed in combination with a plugin to simplify the registration process (e.g.: simple registration forms, gravity forms user registration, Theme my login, etc..) ?
2. In a personal project of mine I had a similar issue (motivating users to register to a website) where I made it fun by making a contest out of it (in other words people provided their information for both registration and contest purposes). That approach proved to be very successful while keeping the users in the front-end.

I have been reading up on the wp login registration process to see if there is a way to combine it so that they could register, fill in a password and be logged in – all in one step. If you could point me to a code snippet or plugin that would do this, that would be very helpful. If they click the “Login with Facebook” button on the login page, it seems to register them and log them in all at once with one, so I know this must be possible. When they use the Facebook button, it creates them as a user with their first and last name, email address and the first part of their email address as their user name.

Yes it is possible to achieve just that, although I would advise to include some kind of spambot verification plugin just to make sure you do not get flooded.

Here a list of links to explore:

• https://wordpress.org/plugins/zm-ajax-login-register/
• https://wordpress.org/plugins/wp-custom-register-login/
• https://premium.wpmudev.org/blog/20-wordpress-plugins-for-improved-user-login-and-registration/

The last link even provides you with a link to remove email verification.

Also, I have tried to create my own navigation menu rather than using the WordPress admin menu. I discovered that when I gave people access to the WordPress dashboard, they could click a button and wind up editing their event on a standard WordPress posting page instead of using the submission form in your program. If there were a way to disable that so that they would always stay on your program pages, I would have just used the WordPress menu instead of creating one of my own. I need to go back to make sure I was not logged in as an administrator when I was doing this test, but I am pretty sure I did it when I was logged in as a subscriber.

The good news is that you do not need to give people access to your backend at all. I personally use Theme my login on a lot of projects. You can even create role based navigation menus in the front-end.

Let me know if that helps.

Have a great evening!

Geoff B.

 

 

[Geoff B.]

@eastlife

Thank you for your contribution to this thread.

You are right, there is no option for removing image uploads. Since it is not a required field, your best short term fix would be to hide these fields using CSS for now.

Also, in order to make sure you get the proper attention and notifications, could you please open up a separate thread if you require additional help on this topic ?

Thank you for your understanding,

Geoff B.

 

[Author]

Posts