Pro Version Not Activating

  • Post date

Home › Forums › Calendar Products › Events Calendar PRO › Pro Version Not Activating

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • February 17, 2017 at 9:31 am #1240168
    Anne Marie
    Participant

    Hi, I have paid for Events Calendar Pro, but the add-on is not activating on the website, please advise.

    February 17, 2017 at 10:00 am #1240199
    George
    Participant

    Sorry to hear this, @Anne Marie!

    Have you installed the plugin on your site?

    If you’re not sure, please follow the process described in this guide for getting started: https://theeventscalendar.com/knowledgebase/new-user-primer-the-events-calendar-and-events-calendar-pro/

    Please let me know if there are any specific follow-up questions in response to that guide that I can try to help with!

    — George

    February 17, 2017 at 10:50 am #1240271
    Anne Marie
    Participant

    Yes I have followed all these instructions, under where my license key goes it says “There is a new version of Event Aggregator available but your license key is invalid.” Please advise.

    February 20, 2017 at 11:44 am #1242354
    George
    Participant

    Sorry to hear this, Anne. (And thanks for your patience over the weekend!)

    Can you please take a screenshot of the admin page when you see the “There is a new version of Event Aggregator available but your license key is invalid.” error?

    You can do so by uploading the screenshots directly to this thread. If you have issues with that, you can upload to Imgur.com, Flickr.com, CloudUp.com, or any similar image-hosting site; then just share the links to those images here and I’ll take a look.

    This will help me diagnose the problem because I cannot yet recreate that issue.

    Thank you!
    George

    February 21, 2017 at 7:21 am #1242931
    Anne Marie
    Participant

    This reply is private.

    February 21, 2017 at 7:40 am #1242943
    George
    Participant

    This reply is private.

    February 21, 2017 at 7:42 am #1242945
    Anne Marie
    Participant

    Ok thanks for letting me know, can you please advise how all the data from the non-pro plugin will sync up? -AML

    February 21, 2017 at 7:54 am #1242953
    George
    Participant

    Hi Anne,

    There is no “non-pro” plugin, in a way. What I mean is, The Events Calendar is not the “free version of” a calendar plugin, and then Events Calendar Pro is the “pro” version.

    The Events Calendar is the CORE plugin, and Events Calendar Pro is an ADD-ON TO this core plugin.

    And so The Events Calendar will always be activated. You have The Events Calendar and Events Calendar Pro running side-by-side, not one or the other.

    So all the data is 100% exactly the same.

    — George

    March 15, 2017 at 9:35 am #1254535
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)
  • The topic ‘Pro Version Not Activating’ is closed to new replies.