Pro Plug-in fails to install

[William]

I downloaded and attempted to install Pro plugin. Have basic version already installed. Installation failed. Any solutions?

[Geoff B.]

Good evening Craig and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the struggles you have experienced while trying to install Pro.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, could you tell me what happens (screenshot or message) when you try to install it ?

Hang in there!

Best regards,

Geoff B.

[William]

Sorry Geoff, and thank you for your time. Downloaded and tried to install the wrong version. Always look for the simplest solution first, I guess.

Bill

[Geoff B.]

Good afternoon Bill,

Thank you for writing back.

I am glad that you were able to find an easy solution.
You are right, sometimes it’s the simplest things that resolves complicated issues.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Author]

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