Plugin Refund

[Robert Cook]

I would like to have a refund of your plugins. We are just getting started with them and have server load issues and all sorts of server issue related to your tables… is one example. Out of the box your software does not appear to be handling well our data we need something scalable with room to grow. Already changed main calendar to week view and don’t even have any traffic yet to these pages so it is crawler traffic only and it can’t handle it.

SELECT SQL_CALC_FOUND_ROWS DISTINCT wp_posts.*, MIN(wp_postmeta.meta_value) as EventStartDate, MIN(tribe_event_end_date.meta_value) as EventEndDate FROM wp_posts LEFT JOIN wp_postmeta ON ( wp_posts.ID = wp_postmeta.post_id ) LEFT JOIN wp_postmeta AS mt1 ON ( wp_posts.ID = mt1.post_id ) LEFT JOIN wp_postmeta AS mt2 ON (wp_posts.ID = mt2.post_id AND mt2.meta_key = ‘_EventHideFromUpcoming’ ) LEFT JOIN wp_postmeta as tribe_event_end_date ON ( wp_posts.ID = tribe_event_end_date.post_id AND tribe_event_end_date.meta_key = ‘_EventEndDateUTC’ ) WHERE 1=1 AND wp_posts.ID NOT IN (16113) AND (
wp_postmeta.meta_key = ‘_EventStartDateUTC’
AND
(
( mt1.meta_key = ‘_EventStartDate’ AND CAST(mt1.meta_value AS DATETIME) > ‘2016-05-30 19:00:00’ )
OR (
( mt1.meta_key = ‘_EventStartDate’ AND CAST(mt1.meta_value AS DATETIME) = ‘2016-05-30 19:00:00’ )
AND mt1.post_id > 14541
)
)
AND
mt2.post_id IS NULL
) AND wp_posts.post_type = ‘tribe_events’ AND (wp_posts.post_status = ‘publish’ OR wp_posts.post_status = ‘tribe-ea-success’ OR wp_posts.post_status = ‘tribe-ea-failed’ OR wp_posts.post_status = ‘tribe-ea-schedule’ OR wp_posts.post_status = ‘tribe-ea-pending’ OR wp_posts.post_status = ‘tribe-ea-draft’) GROUP BY wp_posts.ID ORDER BY EventStartDate ASC, wp_posts.ID ASC LIMIT 0, 1

[Caroline]

Hi Robert,

Thanks for taking the time to reach out to us here–I’m sorry to hear that you’re considering a refund for our plugins at this time. Performance and scalability concerns are incredibly important to us as they are to our users, and we’d love the opportunity to work with you on these issues and try to make things right, if we can. Have you tried logging in to your account with us and submitting a new post with the details of your site issues to one of our premium support forums? Our technical support team would be more than glad to troubleshoot and provide suggestions to try and get things running swiftly and smoothly! Let us know if there’s anything that we can do on our end to support you here and turn your experience with our products into a positive one.

Or, if you’d prefer to receive your refund at this time, we can make sure that gets processed for you as soon as possible. Please fill out our refund request form located at the link below, and we’ll take care of the rest.

https://theeventscalendar.com/knowledgebase/refund-policy/

Thanks again, and please don’t hesitate to follow up if you should have any other questions or concerns!

[Steve Bender]

I want to offer coupon codes to different Non Profit organizations so That I can give them proceeds from ticket sales

is this possible?

Is there a character limit on coupon codes?

Steve

[Caroline]

Hi Steve,

Thanks for reaching out to us here! Would you mind taking a moment to open a new thread in this forum with the details of your question? We want to make sure that all questions in pre-sales are assigned to their own unique thread, as it can be helpful to other users who may have the same or a similar inquiry! 🙂 Thanks so much–one of us will be sure to follow up in a reply to your new thread as soon as possible!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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